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Is the Motorola RNG200N a 4k box?

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New Poster

Is the Motorola RNG200N a 4k box?

I've been having problems with my 4k DVR box and the chat associate said he'd send out a replacement box. The box I have now that isn't working right is a 4k DVR box. The replacement box I just received is a Motorola RNG400N. Before I go hooking this up, I want to make sure it's a comparable box to what I'm replacing and paying for - especially since it doesn't look anything like what I already own. Can anyone enlighten me - is this Motorola RNG200N a 4k DVR box? Thanks!
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Diamond Problem Solver

Re: Is the Motorola RNG200N a 4k box?

It’s not a 4K box, it’s not even an X1 box

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Frequent Visitor

Re: Is the Motorola RNG200N a 4k box?

I was replacing my broken 4k box and I was sent one of these as well.  I contacted support to get the correct box and I was sent another one of them and an actual replacement for the 4k box.  I don't understand why they are sending out those old monstrosities.  I even asked the first time to make sure I was getting a 4k replacement box.  I would call support and ask for the correct box.

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Silver Problem Solver

Re: Is the Motorola RNG200N a 4k box?

Is the RNG200 listed in your Devices?

https://customer.xfinity.com/#/devices

 


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I am just a customer, volunteering my time to help other customers here in the Forums.
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