Is the Motorola RNG200N a 4k box?

Cathiebeth · ‎05-19-2020

I've been having problems with my 4k DVR box and the chat associate said he'd send out a replacement box. The box I have now that isn't working right is a 4k DVR box. The replacement box I just received is a Motorola RNG400N. Before I go hooking this up, I want to make sure it's a comparable box to what I'm replacing and paying for - especially since it doesn't look anything like what I already own. Can anyone enlighten me - is this Motorola RNG200N a 4k DVR box? Thanks!

CCAndrew · ‎05-19-2020

It’s not a 4K box, it’s not even an X1 box

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WitchyKitty · ‎05-20-2020

I was replacing my broken 4k box and I was sent one of these as well. I contacted support to get the correct box and I was sent another one of them and an actual replacement for the 4k box. I don't understand why they are sending out those old monstrosities. I even asked the first time to make sure I was getting a 4k replacement box. I would call support and ask for the correct box.

RobertWy · ‎05-20-2020

Is the RNG200 listed in your Devices?

https://customer.xfinity.com/#/devices

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Is the Motorola RNG200N a 4k box?

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