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Installing cable box

Kiwi61
New Poster

Installing cable box

I'm trying to install my new comcast/xfinity cable box X1 TV -HD. It gives me a welcome screen, then goes to 'restart '  RDK-03013, why? What am I doing wrong? I've checked all the cords and connections over and over, but naddah! I've had xfinity before so it should be easy.

EG
Expert

Re: Installing cable box

https://www.xfinity.com/support/articles/x1-errorcode-rdk-03013



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CCAndrew
Diamond Problem Solver

Re: Installing cable box

How sure are you that you have a live cable outlet? What equipment?

I am a Retired Official Comcast Employee
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