Community Forum

Input freezes

62mike
New Poster

Input freezes

I have a Firestick in one of my HDMI ports. I can change inputs using my X15 remote and it will pull up the Firestick page with its menu. However, it will not allow me to move on this page using my X15 remote. I have been forced to use my TV remote to navigate the HDMI 2 screen.

Why won't my X15 navigate? Remote works fine for other features. Its a Samsung if that makes a difference.
Rustyben
Expert

Re: Input freezes


@62mike wrote:
I have a Firestick in one of my HDMI ports. I can change inputs using my X15 remote and it will pull up the Firestick page with its menu. However, it will not allow me to move on this page using my X15 remote. I have been forced to use my TV remote to navigate the HDMI 2 screen.

Why won't my X15 navigate? Remote works fine for other features. Its a Samsung if that makes a difference.

the input button will work if the TV does not require hitting enter to go to a differnet port. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!