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Infinite loop of Restart messages

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New Poster

Infinite loop of Restart messages

I upgraded my service yesterday and received the new router/modem for 1000Gb and now my TVs will not work.  Getting stuck in a restart loop.  I've unplugged multiple times still nothing.  Do I need all new TV boxes? 

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Official Employee

Re: Infinite loop of Restart messages

Hi there, @RobertC707

 

The TV services should be working. I can take a look into your account and do my best to help out. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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