Community Forum

Incoming caller ID on tv. How do I get it back

Highlighted
New Poster

Incoming caller ID on tv. How do I get it back

Lost incoming caller ID on tv screens
Highlighted
Contributor

Re: Incoming caller ID on tv. How do I get it back

On all your tv boxes, on the remote hit the Xfinity Button. Go to the settings icon, go to preferences, then notifications. Make sure the Caller ID is on. If it still doesnt work do you have the call forward feature on? That can stop it from working.
Highlighted
New Poster

Re: Incoming caller ID on tv. How do I get it back

From what I'm seeing in this forum and other places on the internet, any time you make a change to any aspect of your Xfinity "Triple Play" service, or equipment, the Caller-ID transmission to the Television(s) are stopped.  This has been happening going back to 2017, from what I can tell.  

 

There must be a per-subscriber $$$ cost to Comcast-Xfinity for providing this service.

 

Anyway, in almost all cases, the customer had to call/visit/chat with Comcast-Xfinity to get the incoming  Caller's ID back on the TV Screen.

 

I will be doing one of those myself tomorrow.  

 

-Allen in Chicagoland