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How do i connect my xfinity X1 to the internet?

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New Poster

How do i connect my xfinity X1 to the internet?

Just switched out my Xfinity owned modem+router for my own separate modem and router. My internet and phone work, but I'm having trouble connecting my TV to the internet because I have no idea how to access the TV settings to change the WiFi connection.

The error code that I'm getting is RDK-03033

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Diamond Problem Solver

Re: How do i connect my xfinity X1 to the internet?

If you have a wireless box, it’s not compatible with your personal equipment
https://www.xfinity.com/support/articles/wireless-tv-box-faqs

I am a Retired Official Comcast Employee
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New Poster

Re: How do i connect my xfinity X1 to the internet?

The error message states:

We're having trouble connecting to the Internet.
Please check that your cables are tightly secured and try again. If that doesn't work, go to xfinity.com/support/status or use the My Account mobile app to check for service outages and get additional troubleshooting tips.
Error code: RDK-03033

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New Poster

Re: How do i connect my xfinity X1 to the internet?

Oh ok thank you

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New Poster

Re: How do i connect my xfinity X1 to the internet?

Actually one more thing, I have the Pace and Cisco XiD X1, that box isn't compatible with my own modem and router?