I have a defective cable box Serial #: PAK..., been trying to replace it for 2 months now. Twice, they shipped the wrong model SERIAL #: PAM... What do I have to do to receive the PAK model???
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I have a defective full size X1 box Pace PX022ANM (XG2v2-P). The smaller v1 version does not have the analog and other connections I need for hearing assistive devices.