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Help pairing remote to soundbar

Frequent Visitor

Help pairing remote to soundbar

I recently bought a Sceptre tv. Love the tv, hate the speakers. I purchased a Sceptre sound bar. It sounds great, but I can’t pair it to the Comcast remote, xr11. Sceptre does not show up as a model to choose from. I called Comcast, they said call Sceptre. Sceptre said to call Comcast. My husband refuses to have to use two remotes. Any suggestions are greatly appreciated.
Official Employee

Re: Help pairing remote to soundbar

Press and hold setup, LED goes from red to green, press 992 and channel up until the sound bar turns off, if/when it does press and hold setup to lock the code it. Use all power to test.

Not all sound bars are compatible.

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New Poster

Re: Help pairing remote to soundbar

This worked perfectly with my Yamaha sound bar.
New Poster

Re: Help pairing remote to soundbar

no help yet

Official Employee

Re: Help pairing remote to soundbar

For help add some details about what you need help with

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New Poster

Re: Help pairing remote to soundbar

Thank you! It worked for me. Appreciate the help!
New Poster

Re: Help pairing remote to soundbar

The soundbar I have worked with the tip above when I hit 992 and channel up until it turned off, but my xfinity remote still doesn’t control the volume. Any further tips?
Official Employee

Re: Help pairing remote to soundbar

If you’ve cycled through all of the possibilities, it’s possible that your sound bar isn’t fully compatible, not all are

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Silver Problem Solver

Re: Help pairing remote to soundbar


@Caitlin0712 wrote:
The soundbar I have worked with the tip above when I hit 992 and channel up until it turned off, but my xfinity remote still doesn’t control the volume. Any further tips?

Did you try this?

https://www.xfinity.com/support/remotes

 

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I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Help pairing remote to soundbar

I just went through this with my Dad.  Sceptre uses Sony codes.  For my Dad's TV and sound bar, we found 3 -4 different Sony codes for each unit, tried them all until it worked.  

 

Hope this helps.

Cgaro62

New Poster

Re: Help pairing remote to soundbar

Many codes enable remote to control vol up/down but none of the codes shuts the soundbar on/off.  The tech who visited said it can take a while for new codes to be found and released.  That stinks.  Also, although my TV is only one year old and has ARC, I was not able to hook it up using ARC.  Trying resulted in no sound at all and, yes, I changed all of the TV settings to enable ARC.  The ARC set up is not simply plug in an HDMI.  It was tedious trial and error and in the end I could not use it.  Now using just the optical.  Sound is fine but I understand ARC might have been better.