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Help ordering XG1v4 box

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New Poster

Help ordering XG1v4 box

I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.

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Expert

Re: Help ordering XG1v4 box


@dp7277 wrote:

I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.


what model did you receive?



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New Poster

Re: Help ordering XG1v4 box

I received an RNG150 box which I shipped back yesterday. I have an XID box on the TV now that I’d like to upgrade to the XG1v4.
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Silver Problem Solver

Re: Help ordering XG1v4 box


@dp7277 wrote:
I received an RNG150 box which I shipped back yesterday. I have an XID box on the TV now that I’d like to upgrade to the XG1v4.

The Xfinity Store in your area might be open; I did an exchange last week at my store.


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Official Employee

Re: Help ordering XG1v4 box

How did you order the initial device? Did you call 800-xfinity/chat or did go thru an on-screen flow ?

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