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@dp7277 wrote:
I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.
what model did you receive?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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How did you order the initial device? Did you call 800-xfinity/chat or did go thru an on-screen flow ?
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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