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dp7277
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Tuesday, May 26th, 2020 8:00 PM

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Help ordering XG1v4 box

I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.

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5 years ago

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Rustyben

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24.6K Messages

5 years ago

@dp7277 wrote:

I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.

what model did you receive?

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dp7277

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5 years ago

I received an RNG150 box which I shipped back yesterday. I have an XID box on the TV now that I’d like to upgrade to the XG1v4.

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XfinityChad

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1.2K Messages

5 years ago

How did you order the initial device? Did you call 800-xfinity/chat or did go thru an on-screen flow ?

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