I have ordered a new box for a new TV but did not recieve a 4k box. Can someone from Comcast help me order a XG1v4 box to replace the one I was sent? Thanks.
what model did you receive?
I received an RNG150 box which I shipped back yesterday. I have an XID box on the TV now that I’d like to upgrade to the XG1v4.
The Xfinity Store in your area might be open; I did an exchange last week at my store.