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HD channel pixelation help!

Regular Visitor

HD channel pixelation help!

I have a few channels that are always pixelated and the audio is garbled, making them unwatchable (Bravo, Hallmark, E, MTV, HBO at times). Doesn’t matter if I watch live or DVR. It happens on all 3 TVs we have. Individual cable lines directly connect from outside to the cable box, without any splitter or interference.
Diamond Problem Solver

Re: HD channel pixelation help!

How are three cable boxes connected and assuming a modem without a splitter? Check your cables are tight and in good repair. Remove any extra splitters that you come across. Channels come in on different frequencies, something along the way is impeding those frequencies of the channels you’re trying to watch. You may need a tech out to troubleshoot further

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Regular Visitor

Re: HD channel pixelation help!

My apologies, there is an initial 4-way splitter in the outside box that was previously installed by a Comcast tech (not for me). All cable connections are good and tightened.
Diamond Problem Solver

Re: HD channel pixelation help!

Then you should have a tech out, I escalated it up to a colleague to help get one scheduled for you if that’s how you want to go

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Official Employee

Re: HD channel pixelation help!

Greetings, Lizmtrudeau! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. We apologize to hear you are having issues you are having with some of the channels being pixelized. We would like to see what we can do to get this resolved. Can you please send us a PM with your first and last name so we may further assist you?

 

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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: HD channel pixelation help!

PM sent.