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When setting up the app do I have to use my xfinity email or can I use a different email?  I have been trying to set it up using an alternate email but nothing seems to happen.  Actually I go around in circles.  I have put a code in several times and never get to an actual sign in page.  Also, could it be my dvr box?  I was able to see Pace  on one of the stickers on the bottom but didn't see anything like XG1v1, which I read is not a compatable box.  And yes I currently have HBO.

Diamond Problem Solver

Re: HBO Max

If you have a Pace dvr, there’s only one model, it’s not compatible. Swap it and follow the instructions

I am a Retired Official Comcast Employee
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