When setting up the app do I have to use my xfinity email or can I use a different email? I have been trying to set it up using an alternate email but nothing seems to happen. Actually I go around in circles. I have put a code in several times and never get to an actual sign in page. Also, could it be my dvr box? I was able to see Pace on one of the stickers on the bottom but didn't see anything like XG1v1, which I read is not a compatable box. And yes I currently have HBO.