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HBO Max Error message

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HBO Max Error message

Could someone please help me get this issue resolved? Since the hbo max launch, I've not been able to access the app properly. I even changed the x1 box and now is even worse. 



Official Employee

Re: HBO Max Error message

Hi @MerciMedina


Welcome to our Xfinity forums! We appreciate you reaching out and being so patient! I understand the importance of us helping you be able to fully enjoy your service. I personally use HBO all the time and want to be sure you can to. Can you please send me a private message with the error, your first/last name, name on the account if different, and the full service address? You can send me a Private Message by clicking my name “ComcastLysaP” then select “Send a Message” in the right side. I look forward to working with you soon!

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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