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HBO Max Error message

MerciMedina
New Poster

HBO Max Error message

Could someone please help me get this issue resolved? Since the hbo max launch, I've not been able to access the app properly. I even changed the x1 box and now is even worse. 

 

 

ComcastLysaP
Official Employee

Re: HBO Max Error message

Hi @MerciMedina

 

Welcome to our Xfinity forums! We appreciate you reaching out and being so patient! I understand the importance of us helping you be able to fully enjoy your service. I personally use HBO all the time and want to be sure you can to. Can you please send me a private message with the error, your first/last name, name on the account if different, and the full service address? You can send me a Private Message by clicking my name “ComcastLysaP” then select “Send a Message” in the right side. I look forward to working with you soon!


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