Community Forum

Guide is on wrong time zone

LurenaC
New Poster

Guide is on wrong time zone

Since we started with Xfinity our guide shows the times shows are on as if we are on Eastern time. We are on mountain standard time. I see it has been address as a "provisioning issue" but what does that mean? When we call Xfinity, no one seems to know what to do about it. Help? @comcastkenr
Rustyben
Expert

Re: Guide is on wrong time zone


@LurenaC wrote:
Since we started with Xfinity our guide shows the times shows are on as if we are on Eastern time. We are on mountain standard time. I see it has been address as a "provisioning issue" but what does that mean? When we call Xfinity, no one seems to know what to do about it. Help? @comcastkenr

call 800-comcast and select billing. explain the situation and ask to have your account reprovisioned



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ComcastChe
Official Employee

Re: Guide is on wrong time zone

Hi @LurenaC

Thank you for posting your question and welcome to the Xfinity Forum. In short, provisioning consists of making sure your account is set up correctly on the back end and sending the correct signals to your equipment to ensure your services are correct. I can help get this taken care of. First, can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message".  


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Lurena
New Poster

Re: Guide is on wrong time zone

Comcastche, I am unable to see where to send you a private message
RobertWy
Silver Problem Solver

Re: Guide is on wrong time zone

It is on the right side of the Profile.


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I am just a customer, volunteering my time to help other customers here in the Forums.
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ComcastcChe.jpg
J3lack
New Poster

Re: Guide is on wrong time zone

I'm having the Same issue, sent Che a PM in hopes they can help me out.

ComcastChe
Official Employee

Re: Guide is on wrong time zone

Hey @J3lack! Thanks for reaching out. Of course, I can help! I've had the chance to review your private message and want to get started when you're available. I look forward to chatting with you!  


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Thefreegirl89
New Poster

Re: Guide is on wrong time zone

Can you help me too please! Mine like so many others is now set to eastern time.
angelicsoul
Regular Visitor

Re: Guide is on wrong time zone

Me too! It's outrageous. I contacted support so many times. They even sent me a new box, and still the same issue.

angelicsoul
Regular Visitor

Re: Guide is on wrong time zone

@ComcastChe Can you please help me out as well? I contacted support and they did everything they can. They even synced the router with my Flex and they even sent me a new box. Nothing fixed the issue. I updated the Daily Time update in the settings and everything. I even have the time zone right on my actual TV. Maybe the Flex box communicates with the TV and checks its time and tries to match it. Either way, I and the support team tried everything. I'm hoping maybe you can fix the issue some how. It would be much appreciated. Thanks!

ComcastTambrey
Official Employee

Re: Guide is on wrong time zone

Hello, @Thefreegirl89 and @angelicsoul!

We would be more than happy to help reprovision your accounts and make sure we get the time corrected on your equipment. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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sburke2B
New Poster

Re: Guide is on wrong time zone

Hello - I am having the same issue. Are you able to help me as well @ComcastChe  @ComcastTambrey