Got sent legacy box

[gabrielazavala1]

A couple of days ago I upgraded my tv plan and was told I was being sent an "upgraded" tv box. Today I received the same old box with legacy software that I already have. I can't get through to chat with an agent bc of their Covid-19 changes at the moment. Is there anything I can do?

[CCAndrew]

Swap it out at your local Xfinity store if it’s open, you can call in and confirm you were supposed to receive one

[gabrielazavala1]

Finally got through to chat with an agent. I'm getting a new one shipped to me. Let's hope 3rd times the charm. Now I'm left with 2 tv old boxes and a gateway to ship back. Fun!