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Google sign in pop up keeps interrupting broadcast and apps

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New Poster

Google sign in pop up keeps interrupting broadcast and apps

Google sign in pop up keeps interrupting bradcast and apps (like Netflix),  The sign in pop up doesn't function and after it stablizes I hit Xfiniti button 3 times to get back to broadcast. How can I get rid of pop up?

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Diamond Problem Solver

Re: Google sign in pop up keeps interrupting broadcast and apps

Never seen it before, is it maybe from your tv? Can you post a screenshot?

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New Poster

Re: Google sign in pop up keeps interrupting broadcast and apps

Thanks for your reply. I'm not sure where it's coming from but probably tv since it doesn't happen on any other device. I'll post a screen shot next time it pops up.

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Official Employee

Re: Google sign in pop up keeps interrupting broadcast and apps

Hi chardhawk. Just following up on your post. Did it every come back for you to grab a screenshot? We'd like to help any way we can. 🙂 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Google sign in pop up keeps interrupting broadcast and apps

Yes, finally solved it. My Sony XBR TV had an app that required google sign in. I had changed my google password and this app kept interrupting intermittently until I found it among Sony default apps and signed in with new password. Thanks for your help!