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Gateway Bridge Mode not available for "IP Only" Accounts?

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Regular Visitor

Gateway Bridge Mode not available for "IP Only" Accounts?

I recently invested in my own modem / gateway / switch to manage my home network and security cameras. Once I got everything installed, I reconfigured my Xfinity gateway into bridge mode and instantly lost access to cable TV on all my boxes.

 

After doing some research here on the forums, I realized that bridge mode disabled MoCA on the gateway so my existing boxes would not work. Per suggestions on previous posts in this forum, I then went to the Xfinity store today to request an XG2 box (which is how my system was set up prior to this "upgrade" I recently got) only to be told that I have an "IP only" account and that there is no way for me to get internet service and cable TV using my own equipment. I was told that an IP only account is my only option for service in my area now. Is that true? What are my options?

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Expert

Re: Gateway Bridge Mode not available for "IP Only" Accounts?

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Gateway Bridge Mode not available for "IP Only" Accounts?

Greetings, @deandefreitas! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to use your own equipment. I would like to have a look at this and see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Gateway Bridge Mode not available for "IP Only" Accounts?

PM sent. Thanks.