One of our Xi5-P boxes often pixilates. Perhaps it is too far from the signal source. From where does it get signal? Does TV signal come from the modem, or from the X1 box?
Only the X1 box and the modem are connected to the cable. If I turn off the modem, the Xi5-P doesn't provide picture to the TV. If I turn off the X1 box and the modem is on, the Xi5-P seems to work fine, including setting and playing recordings. So, do we really need an X1 box?
Where is recorded content stored? On the X1? Or is it stored somewhere in the Comcast network?
I'd like to understand which pieces of our Comcast set-up communicate with the other pieces, which will hopefully allow me to optimize the physical location of components to provide the best results on all TVs in the house.
Hello and thank you! I really appreciate you being a member of the Comcast Family! Your Xi5 TV box gets its signal over the 5gHZ WiFi connection so you would not want to be too far from the modem. If you turn off your modem you will lose the connection to the Xi5 box.
The X1 box (non-wireless version) is connected through coaxial cable so that is where it gets its signal. Your X1 box still needs an internet connection to access the apps and cloud storage. Customers have 150 hours of X1 Cloud DVR storage for each X1 DVR on their account.
The DVR box is ARRIS Group AX013ANM. At the bottom of the ID sticker it says Platform ID: 898 Phase 1.
Sorry it took so long, the ID sticker is under the box and it was in a tough spot to read without removing the whole box.
No worries! The great thing about the Digital Care Team is that we are here 24/7 for your convenience so that we can leave and pick up right where we left off if needed without having to start all over again. Have you checked all the connections on your boxes/TV and rebooted your modem? I wanted to make sure you are aware that any time you need to troubleshoot our MyAccount app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://comca.st/3pz7nhw. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!