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Freezing and Pixelating

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Freezing and Pixelating

I just had Xfinity installed a week ago and while watching sports on Fox today, our service kept freezing and pixelating. I have restarted the gateway but it’s still happening. What else can I do? It’s super annoying.
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Re: Freezing and Pixelating


@Ryanb6155 wrote:
I just had Xfinity installed a week ago and while watching sports on Fox today, our service kept freezing and pixelating. I have restarted the gateway but it’s still happening. What else can I do? It’s super annoying.

See if any of this helps:

https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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