Community Forum

Free Peacock Premium?

Jojo999
Regular Contributor

Free Peacock Premium?

Friday evening I received three emails telling me "Thank you for signing up for Peacock Premium".

 

I DID NOT sign up for PP and have no idea who may have signed me up or how they did the sign up. The email used was an old email that I used back in 2017 when I was a previous Comcast customer,  to sign-up for "Xfinity Insights Community" (not sure what that was/is).    

 

Does anyone have any idea what this is about?

 

ComcastTylerJ
Official Employee

Re: Free Peacock Premium?

Oh, no! Hello there, @Jojo999, and thank you for bringing this to our attention through our Forums page. Wow; if I saw something like this, I would most definitely be concerned! Rest assured; you're with the pros, and our Digital Care Team will be more than happy to help! 

 

Before we begin, can you please send us a PM with your full name, and your full street address? Thank you in advance, and I look forward to speaking with you!

 

You can send us a PM by clicking on my name "ComcastTylerJ", and then by selecting "Send a Message". 

-Tyler


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
OhYa
New Poster

Re: Free Peacock Premium?

Would be awesome if "the pros" thought ahead a little bit as to why forums exist...
Please respond to the post with the soloution, so others can benefit from the answers provided on the Forum Posts...
I receieved the same message, I find it odd seeing as the address is the same address I use for my comcast billing & never receive any spam on it.

CCAndrew
Diamond Problem Solver

Re: Free Peacock Premium?

Hard for an Official Employee to give a response if the original poster doesn’t follow through with their information. Whatever the solution it might not be the same for all

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
OhYa
New Poster

Re: Free Peacock Premium?

No, its actually quite simple, the Support Agent could have simply asked if the customer had one of the subscriptions that provides PeacockTV Premium for free, such as Flex, which is what I have, so after researching on my own, and no thanks to this forum, I found that PP comes free with several of Comcasts services, leading me to figure out my grandson must have opened the app & that "activated" it causing it to send out the emails...
Obviously, after stating such basic and simple facts, the service agent could have then offered to collect information & verify that it was indeed legit.

BUT SIMPLY STATING that PP does come free with many comcast services would save people like me a lot of time, seeing as this question has been asked hundreds of times online...
Thank go there's Reddit!
-=- Always Verify That Emails Are Legit -=-
Easy way to do it is type the website into your browser and not click the link in the email.
You can then request a password reset from the website.

OhYa
New Poster

Re: Free Peacock Premium?

And LOL, I just read you guys tag

"""We ask that you post publicly so people with similar questions may benefit from the conversation."""
Exactly my point
Please Post Answers Publicly so people with similar questions may benefit from the conversation!!!

CCAndrew
Diamond Problem Solver

Re: Free Peacock Premium?

That’s for you and other customers, the Official Employee needs a private conversation for account related details. If the Original Poster wants to come back and share the details that’s up to them. The same way that you could start your own thread, with your own question and get your own answer from an Official Employee and come back and share. So others can learn from you. But it’s up to the original poster to contribute what worked for them. This is a peer to peer forum

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!