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Factory reset Xi6-A Companion Box

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Regular Visitor

Factory reset Xi6-A Companion Box

I have a X16 box I purchased new on ebay from a credible seller. It arrived in as new condition with the original clear plastic covering still attached. I removed it so it could have air flow. Apparently it is not recognizing me and the correct remote isn't working with it either. I believe it is either a firmware issue and needs to be reset to factory default. Would you please help me with this task. I surely would appreciate some guidance. There isn't much info on how to do this online.  this is the Cable Companion Box Xi6-A

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Regular Visitor

Re: I have a X16 box I purchased new on ebay from a

I forgot to mention that this is the Cable Companion Box Xi6-A

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Diamond Problem Solver

Re: I have a X16 box I purchased new on ebay from a

You can’t purchase any Xfinity equipment legitimately. Regardless of the type of seller, the equipment belongs to Comcast.

I am a Retired Official Comcast Employee
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Silver Problem Solver

Re: I have a X16 box I purchased new on ebay from a

See if you can get a refund.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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