Extended Cable service over fiber optics, X1 box will not connect.

mskehan1 · ‎10-02-2020

We extended our Comcast service from where it enters the building usinf RF over fiber equipment. The signal shows up at the other end on the fiber receiver, but the cable box will not work. It worked fine at the service entry point. Any hints?

CCAndrew · ‎10-02-2020

Is this fiber equipment, that you extended your service with, Comcast equipment? Or your own? Sorry you left out details. In a normal setting you would go fiber to coax, not coax to fiber

I am a Retired Official Comcast Employee
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Extended Cable service over fiber optics, X1 box will not connect.

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