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Not a workable cable signal present or the box can’t communicate out. Are you in an outage?
I am a Retired Official Comcast Employee
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@YESSENHILL wrote:
We had a storm an HR ago it's pass now I unplugged, rebooted and tv stuck in welcome mode
there may be a problem in your neighborhood. try the my account app and see if there are outages in your area.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Mm2759 wrote:
my service is consdtantly frozen for 15-30min throughout the day. during this time i am unable to reset or anything else. when i call in the automated system only gives a reset option and it will not let me proceed to a live rep. this problem has been going on for quite a whileis this the right department to contact regarding my problem?
are you seeing an error code 03003?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
