Error XRE-03121

Just upgraded to the X1 service.

We only get the local non-cable Stations on the X1. For all other stations get the 'XRE-03121" error.

Spent an hour on chat trying to resolve. Did multiple refresh, restart and reloads and problem persists. I was given at ticket number because problem was upgraded to level 2. Have not heard back for 3 days. I have not turned in my old cable box yet. When I use the old cable box I get all my new content without errors. We can also stream new content on an Ipad and PC. The X1 seems like a nice system, sure has a pretty lighted remote, but it is a big dissapointment. Seems to me the X1 cable box is bad. Anyone else have this problem. Thanks.

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MikeB39A

Problem Solver

•

692 Messages

5 years ago

@FrozenMN wrote:

Just upgraded to the X1 service.

We only get the local non-cable Stations on the X1. For all other stations get the 'XRE-03121" error.

Spent an hour on chat trying to resolve. Did multiple refresh, restart and reloads and problem persists. I was given at ticket number because problem was upgraded to level 2. Have not heard back for 3 days. I have not turned in my old cable box yet. When I use the old cable box I get all my new content without errors. We can also stream new content on an Ipad and PC. The X1 seems like a nice system, sure has a pretty lighted remote, but it is a big dissapointment. Seems to me the X1 cable box is bad. Anyone else have this problem. Thanks.

A friend had a similiar problem and finally they exchanged the set top box and all was good.

0

X1

FrozenMN

Error XRE-03121

MikeB39A

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