Community Forum

Error Codes XRE 3021 & XRE 3056

Contributor

Error Codes XRE 3021 & XRE 3056

Hello all, I was hoping to find some help here. I have Xfinity X 1with the voice remote and have had it for a few years. I keep getting the XRE 3021 and XRE 3056 errors when I turn on my TV and box. The XRE 3056 error isn't so bad, we figured out if we channel up or down, that gives us our picture and clears the error. The XRE 3021 is a bit more frustrating as it requires a system refresh or maybe a second refresh to get things working again. If I use the voice remote during this error, I can go to You Tube or my Saved Programs and watch things there. I cannot watch live broadcasts until the box is reset. It is very frustrating as these occur randomly and not every day, but, a few times a week.  Any suggestions would be appreciated.

No, I have not tried support from Xfinity as of yet becuase I know they will have me do everything that I have already done (unplug the box, powercycle, reset the box etc) and they will be reading from a script, unless I get lucky and get a tech that actually knows what is going on. I figure I can get more assistance from the community as we usually have to figure out these fixes on our own. Thanks in advance.

Silver Problem Solver

Re: Error Codes XRE 3021 & XRE 3056

You may be having a "channel tuning error".  I would call 1800comcast and schedule a tech visit.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Diamond Problem Solver

Re: Error Codes XRE 3021 & XRE 3056

Those are account related errors, regarding entitlements. Usually an account refresh by customer service clears the errors

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!