Just got new service and was okay for 1 day and then all my scheduled recordings on local channels disappeared. Accessing local channels gives message go to all channels not free to me. No help from call help through two 45 minute calls. Poor service so far.
check using the Xfinity stream app on a smart phone/tablet to see if the scheduled recordings show up on the cloud DVR.
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello, @Chrissbnd. Sorry for the experience you're having. I know how frustrating this can be, and want to help troubleshoot to get this resolved. Please send a private message including your first and last name and the numbers associated with your service address. To send me a private message, click on "ComcastChe," and then click send a message.