Community Forum

Discovery+ ads leaving a dark area at top of 4K TV.

Lavergne97
Regular Visitor

Discovery+ ads leaving a dark area at top of 4K TV.

Starting today, Discovery+ ads have left a dark area at the top of 4K Smart TV on all Xfinity channels. TV checks out OK and dark area does not appear when using TV Plus, Netflix, etc. So, it does not appear to be a TV issue, but is a Xfinity issue related to these new ads. No problem exists, however, on non-smart TV's.

andyross
Silver Problem Solver

Re: Discovery+ ads leaving a dark area at top of 4K TV.

The ads are NOT by Xfinity! They are part of the broadcast feed from Discovery Networks.

Lavergne97
Regular Visitor

Re: Discovery+ ads leaving a dark area at top of 4K TV.

Not really an acceptable answer, but, miraculously, or by coincidence, the "dark" area disappeared about a day after my inquiry. Maybe someone viewed my inquiry and resolved the problem, be it xFinity or Discovery, and it has not been a problem since.