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Daily Update problem

Tych0
New Poster

Daily Update problem

I receive the Daily Update message and select Update Now. The update goes through the process (usually 4-5 minutes) and returns me to the channel I was watching.  However after 2-3 minutes my screen freezes and my remote is locked. I have  to unplug my box and go through the update process a second time after which everything is normal.

 

This has happened 12 nights in a row.   A Comcast tech came this morning and found nothing wrong with my system. Is the Daily Update process returning me to live tv prematurely as the update is still going on?

RobertWy
Silver Problem Solver

Re: Daily Update problem


@Tych0 wrote:

I receive the Daily Update message and select Update Now. The update goes through the process (usually 4-5 minutes) and returns me to the channel I was watching.  However after 2-3 minutes my screen freezes and my remote is locked. I have  to unplug my box and go through the update process a second time after which everything is normal.

 

This has happened 12 nights in a row.   A Comcast tech came this morning and found nothing wrong with my system. Is the Daily Update process returning me to live tv prematurely as the update is still going on?


Daily Update?  None of my X1 STB's have exhibiited this message.

 

What setting are you using for updates?

https://www.xfinity.com/support/articles/changing-daily-update-time


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