Community Forum

Daily Update, X1 Slave not recovering

Highlighted
New Poster

Daily Update, X1 Slave not recovering

I am an X1 customer w/ two boxes (master & slave). Recently when the daily update occurs the master recovers fine but the slave does not. It locks up and the TV goes black. I have to unplug the slave in order to reboot to get my TV to work. Is there a problem with the updates or my box?

Highlighted
Silver Problem Solver

Re: Daily Update, X1 Slave not recovering


@Bustoff18 wrote:

I am an X1 customer w/ two boxes (master & slave). Recently when the daily update occurs the master recovers fine but the slave does not. It locks up and the TV goes black. I have to unplug the slave in order to reboot to get my TV to work. Is there a problem with the updates or my box?


Which ones do you have?

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
New Poster

Re: Daily Update, X1 Slave not recovering

As it turns out this is a problem only when I acknowledge the update message before the 5 minutes have lapsed. In other words starting the update early by hitting the select button on my remote.