Community Forum

DVR recordings missing and gone

New Poster

DVR recordings missing and gone

My X1 box was 56% full but had an amber light on. So I took it in to Comcast because I had already had to unplug and reboot it once. I brought the new box back and now my recordings are at 6% full. I only have some shows remaining recently recorded in Sept and Oct. I have chatted and spoken with Comcast and they say they did not delete the recordings and cannot recover them for me. We almost always record the shows we watch. Six months worth of recordings are gone. I believe it to be a server issue at Comcast as also my remotes are now slow to respond.  Is this common and is this going to continue to happen? I see many similar posts but no resolution is mentioned.

What should I do? Thanks!

Diamond Problem Solver

Re: DVR recordings missing and gone

You shouldn’t have swapped it in the first place. That yellow light isn’t affecting your dvr service (search the forums). But once you did anything past the last 60 hours of recordings are gone for good, there’s no recovery

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Contributor

Re: DVR recordings missing and gone

Also happened to me, I live alone. Lost 7 0f my 15 saved DVR recorded movies and I did not take my box into CC. Whats going on ?

Expert

Re: DVR recordings missing and gone


@Dvrmitch wrote:

Also happened to me, I live alone. Lost 7 0f my 15 saved DVR recorded movies and I did not take my box into CC. Whats going on ?


go to your set top box and use voice command 'recordings'. near the top do you see "all devices" selected?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: DVR recordings missing and gone

Followed your instructions, yes all devices selected. I have 1 DVR and 1 box in master bedroom. Yesterday I tried to figure out what names of recordings that were missing - 1  was Zero Dark 30 recored about 90 days ago. Yet of the recordings still shown one dates back to March 2015, so it appears that deleted are not due to when they were recorded.


Contributor

Re: DVR recordings missing and gone

Appears this problem has been going on and never fixed since March 2019
Link - https://forums.xfinity.com/t5/X1/DVR-recordings-disappeared/td-p/3204080

So sad .... the future ? of awsome ??