Frequent Visitor
•
8 Messages
DVR recordings disappeared
All my recordings prior to 12/31/2018 disappeared today without me deleting them. Is there another problem that has occurred with the cloud recordings or has the daily update just removed older recordings?
There was was sufficient space so please don't tell me that they were deleted to make room for new recordings.
Rustyben
Expert
•
24.6K Messages
6 years ago
do you have more than one DVR? did you try rebooting the DVR? do the old recordings show up using the Xfinity TV remote app?
0
0
shimadk1
Frequent Visitor
•
8 Messages
6 years ago
The recordings on the remote app also show that everything recorder earlier than 12/31/2018 have disappeared without us deleting them.
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee. I hope that is not so long ago that logs do not exist.
0
0
CCElla
Gold Problem Solver
•
3.3K Messages
6 years ago
Hi, shimadk1 - Thank you for posting in our community! We usually can't go back more than 3 months to check the recording data but I can review your account. Please send me a private message and include your full name, the account holder's name (if different) as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. Thank you!
0
0
shimadk1
Frequent Visitor
•
8 Messages
6 years ago
0
0
Rustyben
Expert
•
24.6K Messages
6 years ago
you will need to touch the sign in link at top right of any forum page in order to see the write PM message link (otherwise the link is not there).
0
0
CCElla
Gold Problem Solver
•
3.3K Messages
6 years ago
@shimadk1 - Your PM feature is enabled. Please make sure that you are signed in to Xfinity Forum.
0
0
alittlenglish
New Poster
•
1 Message
6 years ago
how was this resolved ours did the same thing and when we call in they can not tell us what happened.
0
CCElla
Gold Problem Solver
•
3.3K Messages
6 years ago
Hi, alittlenglish! Welcome to our community! As I mentioned in our previous post, we usually can't go back more than 3 months but I can check your account. I got your private message and will reply back asap.
0
0
shimadk1
Frequent Visitor
•
8 Messages
6 years ago
0
CCElla
Gold Problem Solver
•
3.3K Messages
6 years ago
@shimadk1 - My apologies for your experience. I asked you to send me a private message back on March 18th and haven't received a reply or PM since then.
0
0
NickC32
Regular Visitor
•
4 Messages
6 years ago
This happened to me too. I had 37% full on my DVR, then yesterday I went to watch a recorded show and it was only 4% full. I live alone so no one deleted it here.
Was there a resolution? Clearly it happened to a lot of customers.
thanks
0
Bbco
New Poster
•
1 Message
6 years ago
0
shimadk1
Frequent Visitor
•
8 Messages
6 years ago
0
NickC32
Regular Visitor
•
4 Messages
6 years ago
is anyone looking at these posts?
0