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DVR recordings disappeared

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Regular Visitor

Re: DVR recordings disappeared

(FWIW, all of ours also say DVR in the corner when we play them so that doesn't explain the disappearing act.) I private messaged ComcastChe but no response so far. The other Comcast employees in this thread seem to be no longer with the company. Anyone have any success with someone actively helping them? Thanks again!
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Contributor

Re: DVR recordings disappeared

I have 2 episodes of Nature: one appears on "Media Room" list and both appear on "All Devices" list of recorded programs.  When I play either one and press the "OK" button after the banner disappears, the word DVR is visible.  There is no cloud symbol.  Not for either program.  

 

I really don't care whether I am watching a cloud or DVR program.  I am only concerned with being able to access the programs I record and watch them when I choose to watch them without worrying about them dropping off my list.

 

Some of my older programs, like NCIS had been programmed to record before the TYVO lawsuit.  After the lawsuit was settled and the RECORD button was returned to the internet interface, I found that those programs were not appearing on the "Media Room" list, but were showing up on the "All Devices" list.  I then cancelled all future recordings of those programs and reprogrammed them through the DVR interface.  They now show up on the "Media Room" list and I do not have to worry about them being auto deleted.  I still find myself periodically comparing the two lists of scheduled programs instead of the saved programs.  That seems to be the best way to see what's going on.  And I have found that the ONLY way to compare the lists is to take a pen and pad and write down each program.  Time consuming, but worth it.  Using the interface to tell you how many programs are on your list doesn't work.

 

This is what works for me and my DVR.  It has been an aggravating journey, but right now I feel I finally have some control over my recorded TV programs.

 

An

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Official Employee

Re: DVR recordings disappeared

Hi @abouttogiveup

 

I've been investigating your account and recordings and will have an update shortly. 


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Expert

Re: DVR recordings disappeared


@foxes-1 wrote:

I have 2 episodes of Nature: one appears on "Media Room" list and both appear on "All Devices" list of recorded programs.  When I play either one and press the "OK" button after the banner disappears, the word DVR is visible.  There is no cloud symbol.  Not for either program.  

 

I really don't care whether I am watching a cloud or DVR program.  I am only concerned with being able to access the programs I record and watch them when I choose to watch them without worrying about them dropping off my list.

 

Some of my older programs, like NCIS had been programmed to record before the TYVO lawsuit.  After the lawsuit was settled and the RECORD button was returned to the internet interface, I found that those programs were not appearing on the "Media Room" list, but were showing up on the "All Devices" list.  I then cancelled all future recordings of those programs and reprogrammed them through the DVR interface.  They now show up on the "Media Room" list and I do not have to worry about them being auto deleted.  I still find myself periodically comparing the two lists of scheduled programs instead of the saved programs.  That seems to be the best way to see what's going on.  And I have found that the ONLY way to compare the lists is to take a pen and pad and write down each program.  Time consuming, but worth it.  Using the interface to tell you how many programs are on your list doesn't work.

 

This is what works for me and my DVR.  It has been an aggravating journey, but right now I feel I finally have some control over my recorded TV programs.

 

An


there is only 'one' recording. you are seeing it on the all devices and on the separate device you selected. the home X1 equipment will play the home DVR copy if available. power failures and other events can cause your home DVR to not have a copy. in that case the home X1 equipment will 'fall back' to the cloud DVR copy and play that copy.



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Contributor

Re: DVR recordings disappeared

I could not possibly have had that many power failures or other events.  Once I re-programmed all of my older programs through the DVR interface, there were no more programs deleting themselves and the recordings showed up where I expected them to.  I don't think that was coincidence.

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New Poster

Re: DVR recordings disappeared

I have had this issue before but wrote it off to user error!! LOL My issue might seem like a variation of other reported issues. On my DVR say there are episodes 1-12 of Van Helsing. I watch the first 5 and looked ahead and saw episode 7 and 9 were missing. All other are still there 5, 6, 8 and 10-12. When I go to list episodes, 7 and 9 are now listed as availble to buy. Even on the NBC app it says video no longer available. So could the issue maybe be related to content owner just pulling the content's availability? Just wondering how they would know I have a copy on my DVR? The wife now wants to watch everything before it disappears which sort of defeats the purpose of a DVR!!!

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Expert

Re: DVR recordings disappeared


@Vinsterx wrote:

I have had this issue before but wrote it off to user error!! LOL My issue might seem like a variation of other reported issues. On my DVR say there are episodes 1-12 of Van Helsing. I watch the first 5 and looked ahead and saw episode 7 and 9 were missing. All other are still there 5, 6, 8 and 10-12. When I go to list episodes, 7 and 9 are now listed as availble to buy. Even on the NBC app it says video no longer available. So could the issue maybe be related to content owner just pulling the content's availability? Just wondering how they would know I have a copy on my DVR? The wife now wants to watch everything before it disappears which sort of defeats the purpose of a DVR!!!


change your recording series option to 'new and repeats'. as the shows run over and over during the summer you can pick the missing episodes back up.  you could try a free trial of syfy when you have time to binge.



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Re: DVR recordings disappeared

I am having the same problem. New DVR box in last month or so, only one box, only record from box (not internet), box never above 30% full, and recordings disappear for no reason. When you pay hundreds of dollars per month, you expect the service to work. Comcast, why haven't you fixed this?!?! It's clearly been a problem for years now. This didn't happen until I recently got the new box. Unacceptable. Might be time to switch to youtubetv.
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Expert

Re: DVR recordings disappeared


@soannoyed1927 wrote:
I am having the same problem. New DVR box in last month or so, only one box, only record from box (not internet), box never above 30% full, and recordings disappear for no reason. When you pay hundreds of dollars per month, you expect the service to work. Comcast, why haven't you fixed this?!?! It's clearly been a problem for years now. This didn't happen until I recently got the new box. Unacceptable. Might be time to switch to youtubetv.

are you in a multi-person living environment (apartment/condo)? you may just be missing a POE filter so others can see/remove your device's recordigs).



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New Poster

Re: DVR recordings disappeared

No.