DVR recordings disappeared

Hi,

I'm having the same problem ... but as far as I know I have only the physical DVR (no cloud). It was 85% full, and today it's deleted an entire week's worth of various shows (none of which was close to a year old). Is there anything I can do to stop it doing this in the future?

Thanks!

I was gratified to find this thread reporting the bug we are currently STILL having with our DVR.  We were esnt a new DVR box because of a different problem and I installed the new DVR box on July 3 2019 according to xfinity's instructions (written and over the phone) with no problem.

Since installing this new box, many of our previously recorded programs have been dissappearing.  Some from before the new box installation, some from after.  Storage capacity has always shown less than 35% full.  For some series, all episodes except the last were deleted, then a few days later, that episodes was also deleted.

We have been calling regularly and trying to explain the problem, with mixed results (we are often told that we must have deleted these shows, yet the disappearing shows NEVER appear in the 'Recently Deleted' section).  I've even visited a local xfinity store - they believed me and were sympathetic, but said they could not help and to call again!!

This problem continues.  Wondering what to try next - hoping this forum yields some results!

This is happening to us. No one warned us that this might happen. Is there no way to retrieve many years worth of recordings? This is really unacceptable.

Do they plan on restoring the missing recordings or just work on it?

Bhick6, got your PM! 

I have been told the recordings are permanently gone.

DGK3, if the recording disappeared due to an error with the scheduler, we are not able to get them back. Otherwise, we can try a couple things on the back end. Let me know if you need help. 

Ken

My dvd recordings disappeared 3 times this week.  

None of the recordings came back.  All have not been retrievable.

On Friday, 9/6, 22 programs disappeared.  They were deleted without anyone in the household deleting them.  Also, most series recordings were deleted.  And 12 programs turned into partial recordings.  They were recorded correctly, and then part of the recording just vanished.

 On Tuesday 9/10, 12 more disappeared.  The tech man was here,  and after he finished with all of his work, he saw the 12 shows gone. He replaced the x1, modem, and wiring.  

On Thursday 9/12 , 7 more disappeared.

It did not delete the oldest first, they deleted at random.  It was from a variety of channels.

There was plenty of memory left on the dvr.  It was around 40% full at the first deleting.

I am wondering if it is some kind of bug in the software.  Many were recently recorded shows.

I am at a loss as to what to do since the tech guy was here and was unable to fix the problem.

I too have lost multiple recordings after a tech upgraded my stb to the 4k model. I'm unable to PM @CCKenF as I don't see the option but please let me know if it's possilble to recover some things... we just did this upgrade about a month ago.