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DVR recording

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DVR recording

Why can I no longer record 2 programs, on different channels, that are on at the same time.  We used to be able to record 4 or 5 at the same time.  Now we are losing most of our favorite shows and sports .  I am so disappointed in comcast/xfinity right now!

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Re: DVR recording


@countrykat1967 wrote:

Why can I no longer record 2 programs, on different channels, that are on at the same time.  We used to be able to record 4 or 5 at the same time.  Now we are losing most of our favorite shows and sports .  I am so disappointed in comcast/xfinity right now!


how many set top boxes do you have in the home? what are their model numbers? on each one use voice remote 'about' and reply with the rest of the line to right of 'STB Version..'.



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Re: DVR recording

We have 1 X1 tv box.  STB Version pxo22AN_4.0pl9s1_PROD_sey

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Re: DVR recording


@countrykat1967 wrote:

We have 1 X1 tv box.  STB Version pxo22AN_4.0pl9s1_PROD_sey


if you swap that xg2 for an xg1v4 (physical 4K DVR) you will have 6 tuners to use at one time. if you schedule programs to overlap and they are sequential that ties up a channel for the previous/next hour depending on if you set to begin early/late or both. 



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Re: DVR recording

Thank you for the info.  I spoke with support today, they had given me the wrong box when I upgraded my service.  They are sending out a new one this week.

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Re: DVR recording

Today I found out that they never shipped the box!!  So now I have to go to the Xfinity store myself and trade it out.  I swear, if I wasn't locked into a contract, I would go to another provider.  I am so unhappy with this company and their so called customer service