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DVR not connecting after Comcast maintenance last night

New Poster

DVR not connecting after Comcast maintenance last night

My internet and phone are back working, but my TV is stuck on one channel and I cannot get the restart to work from the Comcast Account app for my main DVR.  When I try to access the guide or change channels without the guide, I get the error "We're having trouble connecting to the internet." Code RDK-03033.

 

Any advice?

Silver Problem Solver

Re: DVR not connecting after Comcast maintenance last night


@boilerphan wrote:

My internet and phone are back working, but my TV is stuck on one channel and I cannot get the restart to work from the Comcast Account app for my main DVR.  When I try to access the guide or change channels without the guide, I get the error "We're having trouble connecting to the internet." Code RDK-03033.

 

Any advice?


One thing to try, but you have have to call Comcast:

https://www.xfinity.com/support/articles/x1-system-refresh


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Diamond Problem Solver

Re: DVR not connecting after Comcast maintenance last night

Did you pull the power and plug it back in?

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New Poster

Re: DVR not connecting after Comcast maintenance last night

@CCAndrew 

 

No, I haven't.  I had to step away on some errands.  I will try it later.  Thank you.

New Poster

Re: DVR not connecting after Comcast maintenance last night

@RobertWy 

 

I tried this earlier but I get the same error as trying to access the help/guide menus.  Thanks for the response.

New Poster

Re: DVR not connecting after Comcast maintenance last night

I keep getting the same thing.  I have had 2 technicians come out in as many days.  They changed cables and I got a new DVR.  It actually made the situation worse. The service is no good.  This has been an ongoing problem since I have had it several years ago.  Verizon is not in my neighborhood.