@winsteadc wrote: Do I need to say I need help on this? Orb will someone automatically help me?
if the recordings are still on the home DVR it is likely just how the cloud DVR currently works. Cloud DVR is only the last 60 hours of recordings, as new items are recorded the older ones are removed from the cloud DVR. The recordings will stay much longer on the home DVR which holds about 150 hours.
Ok! Thanks for letting me know. If you are still experiencing issues after swapping, please reply to my private message with your first and last name, and I'll start my troubleshooting. Chat with you soon.
I've seen you on this thread a lot and hope you can help me. We just got a new X1 box, after installing and setting up, all my previous recordings were listed under recordings. Last night, there were only 6 listed, though at the top right it said 23 recordings 32% full. Can you help me get my recorded programs back? THank you, Barbara Stock
winsteadc
Regular Visitor
•
4 Messages
4 years ago
0
0
Rustyben
Expert
•
24.6K Messages
4 years ago
if the recordings are still on the home DVR it is likely just how the cloud DVR currently works. Cloud DVR is only the last 60 hours of recordings, as new items are recorded the older ones are removed from the cloud DVR. The recordings will stay much longer on the home DVR which holds about 150 hours.
0
0
winsteadc
Regular Visitor
•
4 Messages
4 years ago
0
0
winsteadc
Regular Visitor
•
4 Messages
4 years ago
0
0
CCChe
Official Employee
•
6.9K Messages
4 years ago
Ok! Thanks for letting me know. If you are still experiencing issues after swapping, please reply to my private message with your first and last name, and I'll start my troubleshooting. Chat with you soon.
0
0
chrisstock2002
New Poster
•
1 Message
4 years ago
Hello ComcastCHE,
I've seen you on this thread a lot and hope you can help me. We just got a new X1 box, after installing and setting up, all my previous recordings were listed under recordings. Last night, there were only 6 listed, though at the top right it said 23 recordings 32% full. Can you help me get my recorded programs back? THank you, Barbara Stock
0
0
dave661
New Poster
•
1 Message
3 years ago
Ever get a solution. We are periodically having records disappear
0
0