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DVR losing recordings

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Regular Visitor

DVR losing recordings

My new DVR has lost a lot of recordings. They still show on remote app. Also, no percentage showing anymore.
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Regular Visitor

Re: DVR losing recordings

Do I need to say I need help on this? Orb will someone automatically help me?
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Expert

Re: DVR losing recordings


@winsteadc wrote:
Do I need to say I need help on this? Orb will someone automatically help me?

if the recordings are still on the home DVR it is likely just how the cloud DVR currently works. Cloud DVR is only the last 60 hours of recordings, as new items are recorded the older ones are removed from the cloud DVR. The recordings will stay much longer on the home DVR which holds about 150 hours.



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Regular Visitor

Re: DVR losing recordings

They are being removed from the dvr in my living room....
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Regular Visitor

Re: DVR losing recordings

I'm getting a new DVR tomorrow.
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Official Employee

Re: DVR losing recordings

Ok! Thanks for letting me know. If you are still experiencing issues after swapping, please reply to my private message with your first and last name, and I'll start my troubleshooting. Chat with you soon. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!