New Poster
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1 Message
DVR issue
Hello, I am having an issue with my DVR. I sat down tonight to watch a show that’s on Friday nights and noticed it didn’t record. I thought maybe it wasn’t on for some reason but found it on demand. I decided to look at upcoming recordings and nothing is there except something I set to record that starts on Sunday. So all the upcoming shows I have set for series recording have just stopped recording? Other than resetting up all the shows I record, does anyone have a fix?
coolblood2
New Poster
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2 Messages
6 years ago
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coolblood2
New Poster
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2 Messages
6 years ago
https://forums.xfinity.com/t5/X1/All-scheduled-recordings-suddenly-gone/td-p/3258560?lia-action-token=tY1Tze7hiqss9HvHIM7a6Esan63B_1NOzT8mSjiOI2w.&t:ac=board-id%2FX1%2Fthread-id%2F180697&t:cp=boards%2Fcontributions%2Fmessageactions
This post here has a couple solutions that seem to be hit or miss for those that are trying them. I have tried all of these suggestions without any luck. It's just so crazy weird that I can look at everything that we setup over the years in the Stream App's scheduled list but not on my set top box. I guess after spending hours with the customer service reps I got an answer of me having to resubmit every show that we had set to record, yay.....
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hello and thank you all for posting. We are sorry to hear about the technical issues you all are experiencing. Have you attempted to do a system refresh on your equipment, up to this point? Here is more information on that here: https://www.xfinity.com/support/articles/x1-system-refresh.
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
Hello, we haven't heard from you but please don't hesitate to reach back out and create another post if you still need assistance.
Thank you
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