New Poster
•
4 Messages
DVR errors
Over the last several months our DVR has been locking up on both recorded shows and live TV. Multiple error msgs: XRE03007, RDK03033 and 06015 are a few. Have to reset or refresh system. Sometimes end up with grey fog on top 1/4 of screen.
Rustyben
Expert
•
24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
0
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
5 years ago
Hi, thunthrop. Thanks for visiting us here in the forums. So sorry you have been dealing with these errors. You came to the right place for help though! We'd be glad to look into this and see what we can do to help. Going off of the error codes you're receiving, does this cable box share the same cable outlet as the modem? On a spitter?
0
0
thunthrop
New Poster
•
4 Messages
5 years ago
0
0
CCMorgan
Gold Problem Solver
•
3.3K Messages
5 years ago
I sure did, thank you very much for patiently waiting to hear back. When was the last time you experienced these issues, did any of them occur today? Have you had the time/opportunity to bypass the splitter (or replace it) to see if the error dissipate?
0
0
thunthrop
New Poster
•
4 Messages
5 years ago
0
0
thunthrop
New Poster
•
4 Messages
5 years ago
0
0