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5 weeks later, I’m not sure what kind of explanation, you’re going to get.
I am a Retired Official Comcast Employee
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Other than “it happens” but what I’m saying is it’s easier to track down the whys when it happens as opposed to 5 weeks after the fact. Call customer service have them look at your recording history, I’d wager you’ll get the same answer. Check On Demand for your missing episode
I am a Retired Official Comcast Employee
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is the same program still on the cloud DVR and if so, is it the same channel (recorded by two different systems).
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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