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DVR Playback Sometimes Doesn't Work on a Couple of My Boxes

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New Poster

DVR Playback Sometimes Doesn't Work on a Couple of My Boxes

Three of my DVR's will sometimes not replay programs I have recorded. I have unplugged them to reset but that doesn't fix the problem. Within a single day, the playback function on the boxes will stop working a couple of times, then, unexpectedly, begin to work again.  All the boxes experience DVR playback failure at the same time.  Only my main box will continue to play shows back while the others will not.  Do I need to swap out the main box for a new one?  Does it control the playback on the other sets?  If so, is it internet based...do I need a new modem?

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Diamond Problem Solver

Re: DVR Playback Sometimes Doesn't Work on a Couple of My Boxes

All the boxes need to communicate. Not necessarily the modem unless you have wireless boxes. If no wireless boxes, it’s generally going to be a wiring issue or the main box is failing (the two reasons boxes can’t communicate). Can you give any details on your setup, splitters, amps etc

I am a Retired Official Comcast Employee
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New Poster

Re: DVR Playback Sometimes Doesn't Work on a Couple of My Boxes

The only 'extra' element of my system is an amp somewhere in the ceiling of my basement.  I'm hoping not to go anywhere near that.  Plus, I made the assumption...always dangerous...that the intermittent nature of the DVR problem means it's more likely to be a failing main box than the wiring or the amp.  I told one company tech that I was leaning toward replacing the main box and he thought it would be a good 'first step.'  So, I will soon be off to the local Xfinity store for a box swap.  Thanks for your reply.  I, too, am a Comcast veteran, from the advertising division Spotlight. 

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Official Employee

Re: DVR Playback Sometimes Doesn't Work on a Couple of My Boxes

Hi Berwanger1. We appreciate you visiting and posting on our Forums. I can also help with additional troubleshooting for your DVR issues. For additional support, feel free to private message me and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


I am an Official Comcast Employee.
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