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Controller won’t turn off cable tv box

New Poster

Controller won’t turn off cable tv box

Just had internet and tv installed. On the tv box when I push power it will not turn the box off. I tried to restart the box and re-pair the remote however it does not work. Any suggestions would be greatly appreciated.
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Silver Problem Solver

Re: Controller won’t turn off cable tv box

Most X1 boxes do not power off. Even old boxes were never really off. They just turned off the display. Many X1 boxes do have power save modes that reduce power usage after a certain amount of time.