Community Forum

Comcast X1 box turning on Samsung tv

New Poster

Comcast X1 box turning on Samsung tv

I have a Samsung 65" Q70 tv with Comcast Xfinity X1.  When I turn off my TV using the samsung remote; it is sometimes turning right back on.  I checked with Samsung support, and they responded "It's an issue with the Comcast cable box sending a signal to the television to turn on. "  Has anyone else had this same issue or have a fix?  

Diamond Problem Solver

Re: Comcast X1 box turning on Samsung tv

Try turning off the tv’s cec settings

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: Comcast X1 box turning on Samsung tv

I will give that a shot.  But if I do that, I won't be able to use the Samsung remote to control the soundbar or Comcast like I can now right? That doesn't seem like a very good solution.  

Diamond Problem Solver

Re: Comcast X1 box turning on Samsung tv

Sorry, it’s that or your tv is being to put to sleep instead of turning completely off and possibly when the box is doing it’s daily reboot it’s waking up the tv. There’s no setting on the boxes to change.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: Comcast X1 box turning on Samsung tv

Thanks for the tip.  I can turn the cable box off before turning off the TV.  Then according to Samsung the cable box wouldn't send tv signal to turn on.

 

Except if I turn off cable box, will it still record scheduled tv shows?

Diamond Problem Solver

Re: Comcast X1 box turning on Samsung tv

Yes it will record, try power saver mode on the cable box too

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!