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Code XRE-03059

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vinnyd53
New Poster
‎07-26-2020 09:56 AM

Code XRE-03059

Comcast has not been able to resolve this code issue since July 09, 2020. Planning to drop service unless resolved within 24 hours. 

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CCAndrew
Diamond Problem Solver
‎07-26-2020 10:02 AM

Re: Code XRE-03059

What have you done to troubleshoot? It’s a channel tuning error that doesn’t get fixed remotely.

I am a Retired Official Comcast Employee
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vinnyd53
New Poster
‎07-26-2020 02:41 PM

Re: Code XRE-03059

I finally got two of the main boxes changed (self replaced) and error code continued. I have been waiting and waiting for Comcast technical to address. This Covid situation is not helping matters. 

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CCAndrew
Diamond Problem Solver
‎07-26-2020 02:47 PM

Re: Code XRE-03059

Besides swapping boxes have you tried anything?

I am a Retired Official Comcast Employee
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vinnyd53
New Poster
‎08-02-2020 09:09 PM

Re: Code XRE-03059

Finally have a technician coming Aug 05th....we'll see how it goes. Extremely frustrating situation. 

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