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Child circumventing parental controls

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New Poster

Child circumventing parental controls

My child easily turns all parental controls off. He pushes the Xfinity button on the remote. He then scrolls down”Resources to Aid Your Service”
Next he chooses “Get Help with You Account”
He then scrolls down to “Customize Settings”
He chooses “Set Parental Controls”
He is then inside the parental controls and is able to turn all parental controls to “Off”
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Problem Solver

Re: Child circumventing parental controls


@St24 wrote:
My child easily turns all parental controls off. He pushes the Xfinity button on the remote. He then scrolls down”Resources to Aid Your Service”
Next he chooses “Get Help with You Account”
He then scrolls down to “Customize Settings”
He chooses “Set Parental Controls”
He is then inside the parental controls and is able to turn all parental controls to “Off”

Wow!  I duplicated your issue.  Setting a Parental Control PIN blocks access to the Settings->Parental Control but NOT thru the 'Resources to Aid Your Service'.  Certainly a big BUG! 

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: Child circumventing parental controls

How do we get Xfinity to fix this?
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Problem Solver

Re: Child circumventing parental controls


@St24 wrote:
How do we get Xfinity to fix this?

Hopefully an agent will see this and provide us with the procedure to submit a bug report or submit one themselves.

Joe V
(not a Comcast employee, just another paying customer)
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Official Employee

Re: Child circumventing parental controls

This has been fixed, not a bug.  Please try again and thanks for reporting it. 


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Problem Solver

Re: Child circumventing parental controls


@ComcastChad wrote:

This has been fixed, not a bug.  Please try again and thanks for reporting it. 


After setting a Parental Control PIN via Settings, going into 'Get Help with Your Account' and 'Set Parental Controls' DOES prompt for the PIN before proceeding.  Thanks for the quick response and fix.

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: Child circumventing parental controls

Thank you for fixing this so quickly!