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Channel guide show listings

drhill2
New Poster

Channel guide show listings

My screen lists channels but not show descriptions.
It says “No Information” instead of show names
Rustyben
Expert

Re: Channel guide show listings


@drhill2 wrote:
My screen lists channels but not show descriptions.
It says “No Information” instead of show names

do you have X1 set top boxes? use the voice remote and "about". what is the rest of the line to the right of "STB Version.."?



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drhill2
New Poster

Re: Channel guide show listings

I do not use the Xfinity remorte.

I use my LG Smart Remote from the TV (2019 LG OLED TV). It has worked fine for monthes and then this week I suddenly no longer get the show listing information on the guide page, instead just the no information banner at each time and show section..

Rustyben
Expert

Re: Channel guide show listings


@drhill2 wrote:

I do not use the Xfinity remorte.

I use my LG Smart Remote from the TV (2019 LG OLED TV). It has worked fine for monthes and then this week I suddenly no longer get the show listing information on the guide page, instead just the no information banner at each time and show section..


do you have X1 set top boxes?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
drhill2
New Poster

Re: Channel guide show listings

Yes, X1 box