Commercials are in English, I checked my settings, they are set for English.
is it in english on a smart phone/tablet ?
No. It's on the TV. CSI Miami is on right now and it is in Spanish again. Watched a few Law and Orders and then again with the Spanish with CSI Miami.
it is a diagnostic request to use a smart phone/tablet to diagnose the problem.
I've diagnosed it already. Somebody's asleep at the switch and input the wrong code for the English version. I just said Law & Order was fine and then CSI Miami comes on in the wrong language version. So whether it's WE TV or Comcast, I have no idea.