Cannot get Channels - only screen saver and ads - Xfinity Help and Support Forums

cy39 · ‎08-16-2020

One of my TVs is stuck in the screen saver and ad position. Xfiniting tells me to go to settings, but when I try to push down the xfinity button I get nothing. Tried Chat Room and I can't type anything.

CCAndrew · ‎08-17-2020

Try resetting your box?

I am a Retired Official Comcast Employee
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Cannot get Channels - only screen saver and ads

Cannot get Channels - only screen saver and ads

Re: Cannot get Channels - only screen saver and ads