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Cancelled Recordings Don’t Disappear off the Scheduled List

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Regular Visitor

Cancelled Recordings Don’t Disappear off the Scheduled List

When I cancel a scheduled recording it does not disappear from the scheduled list. All it says is

"cancelled recording to the right of the recording.

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Expert

Re: Cancelled Recordings Don’t Disappear off the Scheduled List


@mitchellga2 wrote:

When I cancel a scheduled recording it does not disappear from the scheduled list. All it says is

"cancelled recording to the right of the recording.


that's right. is there something we can assist with?



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Regular Visitor

Re: Cancelled Recordings Don’t Disappear off the Scheduled List

Is the cancelled recording not supposed to disappear? If so, why not?

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Expert

Re: Cancelled Recordings Don’t Disappear off the Scheduled List


@mitchellga2 wrote:

Is the cancelled recording not supposed to disappear? If so, why not?


the 'reference' to the previously scheduled recording stays until the time slot involved expires. At any time, the user can re-enable that recording.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: Cancelled Recordings Don’t Disappear off the Scheduled List

Ok. Thanks! So if that's the way it's supposed to work, I now understand. I wish customer support knew this instead of telling me there is something wrong with my box. I forgot how useless they are.