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Can't upgrade my X1 box?

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New Poster

Can't upgrade my X1 box?

So I have the XG2 box for my tv service, and I know there's several newer versions that have come out, but when I try to do the online upgrade it tells me I'm already up to date?  I have a pretty hefty plan with Comcast, just wondering what I need to do to get the most up to date equipment as well.

 

Thanks

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Diamond Problem Solver

Re: Can't upgrade my X1 box?

Unless you want a dvr, that is the most up to date X1 HD box

I am a Retired Official Comcast Employee
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New Poster

Re: Can't upgrade my X1 box?

Good to know, would be nice if the website would tell you that as well.

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Diamond Problem Solver

Re: Can't upgrade my X1 box?

Tell you what? It told you that you were up to date. Maybe it didn’t mention anything else because you don’t presently have a dvr?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!