Re: Can't upgrade my X1 box? - Xfinity Help and Support Forums

Bell1625 · ‎03-09-2020

So I have the XG2 box for my tv service, and I know there's several newer versions that have come out, but when I try to do the online upgrade it tells me I'm already up to date? I have a pretty hefty plan with Comcast, just wondering what I need to do to get the most up to date equipment as well.

Thanks

CCAndrew · ‎03-09-2020

Unless you want a dvr, that is the most up to date X1 HD box

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Bell1625 · ‎03-27-2020

Good to know, would be nice if the website would tell you that as well.

CCAndrew · ‎03-27-2020

Tell you what? It told you that you were up to date. Maybe it didn’t mention anything else because you don’t presently have a dvr?

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